DaemonLayer

Some tickets should never reach a technician

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DaemonLayer sits between your MSP's ticket inbox and PSA. It resolves routine requests automatically, password resets, account unlocks, access requests, user onboarding, using real M365 and PSA context pulled the moment a ticket lands. What it can't resolve, it hands to engineers ready to fix, not investigate: identity, history, and likely cause already attached. No agents, no scripting. Live in ConnectWise or Autotask in 30 minutes. Human-in-the-loop on every sensitive action.

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